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Booking Terms & Conditions
Effective Date: 20th March 2026
By completing a booking on this Website, you confirm that you have read, understood, and agreed to the following terms:
1. Payments
- Prices shown are subject to availability.
- Full or partial payment is required at checkout to secure a booking.
- A booking is not considered confirmed until payment is successfully completed.
2. Customer Responsibilities
You agree that you are responsible for:
- Providing accurate and complete booking information
- Arriving at the designated meeting point on time
- Ensuring you meet all health, fitness, or participation requirements
- Holding valid identification, travel documents, or permits if required
3. Customer Details and Pick-up Location
- Inaccurate details may result in additional charges, delays, rescheduling, or cancellation without refunds.
- Only pre-approved locations or those within Oslob’s reasonable vehicle-reach vicinity are permitted for pickup.
- Consequences of not following this restriction include additional charges, delays, rescheduling, or cancellation without refunds.
4. Assumption of Risk
You acknowledge that travel, tours, and adventure activities may involve inherent risks. By proceeding with a booking, you voluntarily assume all risks associated with participation.
5. Limitation of Liability
To the extent permitted by law, Oslob Discovery Tours by Beyond Discovery Journeys OPC, its employees, contractors, and partners shall not be liable for any injury, loss, damage, delay, or expense arising from participation in any tour or activity, except where caused by gross negligence or willful misconduct.
6. Force Majeure
Refunds will be issued only through vouchers, discounts, or the website user account' digital wallet, with a 5% payment gateway fee deducted. Oslob Discovery Tours by Beyond Discovery Journeys OPC shall not be held responsible for delays, changes, or cancellations resulting from events beyond reasonable control, including but not limited to weather conditions, natural disasters, government actions, or other unforeseen circumstances. Affected guests may receive refunds upon the agency’s discretion during its investigation and processing.
7. Making a Booking or Reservation
When you make a booking or reservation with us, you confirm that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will be established upon our receipt of any payment towards the booking or upon the issuance of our confirmation or itinerary, whichever occurs first. These conditions, along with the information provided in our published materials, constitute the entire agreement between you and Beyond Discovery Journeys OPC, operating under the trade name Oslob Discovery Tours.
When you book with Oslob Discovery Tours and we accept your booking, the total cost of the package or the down payment amount (if any indicated) becomes due and payable immediately. Please note that certain services, particularly promotional offers, may require full payment at the time of booking to confirm your reservation. For accurate information, please refer to the policies and guidelines for each tour or activity.
8. Payment Policy
To secure your reservation, please make the minimum down payment as indicated. Upon successful payment, you’ll receive an automatic confirmation email or notification confirming your booking. To avoid forfeiture or cancellation of your tour booking, please settle the remaining balance before the deadline.
- Refunds are not available once a tour or service has commenced or for any package, accommodation, meals, or other services used or unused, unless the activity or tour is affected by Force Majeure. Payment gateway service charges are non-refundable.
9. Modification Policy:
All bookings or reservations made through our agency are final and may not be modified, including but not limited to changes in travel dates, activity or destination, participant details, or length of activity or stay. Bookings are non-modifiable, non-refundable, non-convertible, and non-transferable. In extreme cases, the agency may grant certain modifications upon proper justification and review of documents, subject to its sole discretion and without any guarantees. In cases of flight delays, personal or medical emergencies, or cancellations, we recommend referring to your travel insurance provider or airline for coverage options.
Exceptions for refunds or date changes are only applicable if the service provider (e.g., hotel, airline, tour operator) declares a Force Majeure situation as recognized by our partner network. In such cases, or if cancellations are made by the agency, affected bookings will be converted into points or vouchers that can be used for future dates, subject to availability.
10. Cancellation Policy:
Should you wish to cancel your booking, please note that any payments made are non-refundable. We advise all travellers to secure a travel insurance to cover unexpected events such as flight delays, medical emergencies, or personal matters that may affect your travel plans. Refunds or changes to reservations are strictly subject to Force Majeure conditions enforced by our travel partners or local authorities operating the affected tours or activities. In situations qualifying under Force Majeure or agency-initiated cancellations, bookings will be converted into points or vouchers for future use, where available.
11. No-Show Policy:
Failure to appear for your scheduled trip (no-show) will result in the forfeiture of all payments made. No refunds will be provided. For issues related to unforeseen emergencies, kindly consult your travel insurance provider or airline. Adjustments are only possible if the situation qualifies under a declared Force Majeure, in which case bookings may be converted into points or vouchers redeemable for future dates, subject to availability.
12. Forfeiture:
If a guest fails to pay the remaining amount due for the tour or activity booking after the due date and time, the booking is considered canceled. Any amount paid, including the down payment, used credits/vouchers, and advance payments, will be forfeited in favor of the agency.
13. Complaints:
We’re here to make sure your tour goes smoothly, but if something doesn’t go as planned, please let us know ASAP. You can reach us at our emergency hotline at +63 917 316 0441, no matter where you are. If you encounter any issues during your trip, please contact us right away so we can help you out.
To file a complaint online, send your message to [email protected] and type “Complaint” in the subject line.
Please Note: If you fail to follow our complaint procedure, we will be unable to accept responsibility for your complaint. This is because we would have missed the opportunity to investigate the matter on your behalf and potentially assist you in resolving the issue.
14. Reward or Refund Equivalent Validity
If a guest is to receive compensation for a refund through vouchers, discounts, or the user’s digital wallet equivalent, the validity of these rewards shall be limited to a maximum of 18 months. These rewards or refunds shall cease to be valid upon the business’s termination of operations, sale, transfer, closure by any cause, whichever occurs earlier. The guest is responsible for utilizing these rewards or refund equivalent at their convenience, provided that such use aligns with the agency’s current offerings based on availability.
15. Special Requests:
We strive to accommodate special requests to enhance your travel experience. All special requests, including dietary requirements, room preferences, activity arrangements, or accessibility needs, must be communicated at booking or soon thereafter. While we’ll do our best, we can’t guarantee availability or confirmation as it depends on our service providers.
Special requests are not part of your booking unless explicitly confirmed in writing by Oslob Discovery Tours. Verbal or informal requests are not binding. Any additional costs incurred due to special requests will be borne by you and must be paid before the tour begins or at the time of service where such additional payments are required.
16. Applicable Law
All contracts and disputes arising from these tour conditions shall be governed by and construed in accordance with the laws of the Philippines. Both parties mutually agree to submit to the exclusive jurisdiction of the Courts of Cebu City, Philippines.
For inquiries or assistance, feel free to contact our customer service team. We recommend purchasing travel insurance to safeguard your plans.
17. Agreement & Acknowledgment
By clicking "I Agree" or completing payment, you confirm your acceptance of the following:
- These Booking Terms & Conditions
- The Privacy Policy and Terms of Use